When you receive a Wi-Fi connection but no internet access error, it’s a frustrating and frightening experience. It may be a problem with your network or your operating system’s settings. We’ve seen this ‘No internet on connected Wi-Fi issue’ a lot over the years, so we’ve put up a step-by-step tutorial to help you solve it.
If the Internet isn’t working on all of the devices on your network, it’s likely that your Router/Modem is malfunctioning. You may also inspect the ADSL cable to check if it is twisted or damaged.
Where to look?
There are usually two places to look at if you are facing network issues:
- The device itself
If the internet isn’t working on a single device, it’s likely that the device’s WiFi adapter is malfunctioning, making it difficult for the device to communicate with the router. The following are nine methods to resolve the Wi-Fi connected but no internet issue.
Fix Wi-Fi Connected But No Internet Access Error
1. Restart Device
I know how that sounds, and most of you have probably done it a few times before, but if you haven’t, you should.
The good old reboot causes network devices to reload their configuration files and refresh their IP tables. Both the router and the modem should be turned off (if you have one). After that, wait 30 seconds before resuming them. You should also restart your computer to verify that everything is in working order. After you’ve reset all of your devices, try connecting again to see if it works.
2. Check Modem Lights
It’s possible that the issue is with your internet connection rather than the devices connected. To be sure, look at the router’s WAN light and see whether it’s flashing. Check to see whether the WAN light is on or off all of the time.
The DSL lights should, in most instances, be ON or green, and the Wi-Fi indication lights should flicker. If you’re not sure what to look for, call your ISP’s customer support and confirm the continuing internet problem. Inquire about the length of time it will take to resolve the issue.
3. ISP Is Down
Search for your ISP on Downdetector using your mobile data. Let’s pretend it’s AT & T. Here you can look up the most popular ISPs and see whether their servers are down or if they are experiencing an outage. This useful service keeps track of coverage across the globe and allows you to verify it depending on your location.
To see whether it’s down in your area, go to the Live Outage option. A quick search on social media sites such as Twitter may potentially reveal if other people are experiencing similar problems when Wi-Fi is enabled but no internet is available.
4. Antivirus or Other Security App
In the past, antivirus software has been known to cause internet difficulties. Disable your antivirus and other security applications such as malware for a while to see whether the Wi-Fi connected but no internet issue is resolved. If that’s the case, you already know where to search next. If this is not the case, go on to the next step.
I would also suggest doing a full or comprehensive antivirus and Malwarebytes scan at this time to ensure you are not infected with anything hazardous that is generating this issue.
5. Use Built-in Troubleshooter
If the internet functions on at least one of the connected devices and is OK on the ISP’s end, then the Wi-Fi adaptor is most likely the issue. The built-in troubleshooter that comes with Windows and Macs can quickly solve this.
Select ‘Troubleshoot issues’ from the context menu of the network icon on the taskbar. Windows will search for and repair network issues on its own. If it is unable to resolve the issue, it will at the very least inform you of the issue. You may look for the answer online or post a question in the comments section below.
For Mac OS X and Ubuntu, the same option is available.
6. Clear DNS
A DNS cache dispute may sometimes result in a Wi-Fi connection but no internet access issue. To make sure DNS isn’t creating any issues, flush it. To launch Command Prompt with admin privileges, go to the Windows start menu and enter ‘cmd’. To flush the DNS, type the following command and press enter.
Here are some more Command Prompt commands that might help resolve the Wi-Fi and other network error issues.
Reset files stored by Windows for accessing the internet:
netsh winsock reset netsh int ip reset
Release your old IP address and set a new one automatically.
ipconfig /release ipconfig /renew
If this doesn’t work, give the following commands one at a time but right one after the other.
ipconfig/flushdns nbtstat -R nbtstat -RR netsh int ip reset c:\resetlog.txt netsh winsock reset
7. Change the Router’s Wireless Mode
This is a rare occurrence that only occurs if you have an outdated Wi-Fi card or device installed. If you connect your PC to the router via ethernet connection to gain internet access, there’s a good possibility there’s a communication barrier between the two machines. Changing the wifi mode is one method to solve this.
On a router, there are many wireless modes. For example, you may have come across terms like 802.11 b, 802.11 b/g, or 802.11 b/g/n. The wireless standards b, g, n, and ac are all distinct. The wifi mode is usually set to 802.11 b/g/n/, which is sufficient for most users. Older devices, such as smartphones, may not be compatible with this mode, causing network problems.
Look for the ‘Wireless Mode’ option on your router’s dashboard. The Wi-Fi SSID and password should be specified under the Wireless settings. Save your modifications after selecting 802.11 b from the drop-down box next to Wireless Mode. Check to see if restarting the Wi-Fi solves the issue. If this doesn’t work, switch to 802.11 g. Check to see whether the Wi-Fi is connected but there is no internet access. The issue has been addressed.
- Get an IP address and a DNS name. Automatically
Is it possible to join the same computer/phone to a different Wi-Fi network? To check, use a mobile hotspot. It may be a DNS or IP address issue. Pinging your router from the command line is another method to verify it. It’s most likely an IP address conflict if you receive a timeout response or the target site is unavailable.
Open a Command Prompt with administrative privileges and type the following command:
To guarantee minimal conflicts, configure network settings to automatically get the IP address and DNS settings from the router. However, updating the DNS server or giving a static IP address to your devices may occasionally assist with the Wi-Fi connected but no internet connection issue.
The methods to modify IP settings in Windows are as follows. Check read our articles on how to update DNS on all platforms and how to assign static IP addresses on all platforms if you’re using macOS or Android.
To automatically acquire an IP address on Windows, we must modify the network adapter settings. To do so, go to the Start menu and search for Network and Sharing Center.
Once the network window opens, then click on Change Adapter Options.
On the Network Connections window, right-click on your current network adapter or Wi-Fi and choose Properties.
Select Internet Protocol Version 4(TCP/IPv4) and click on Properties in the pop-up.
Select Obtain an IP address automatically and Obtain DNS Server address automatically here and click on OK to save changes.
You should connect automatically and if not, try restarting your PC to start using automatic IP Address setting.
9. Fix Network Driver Issues
A poor internet connection may sometimes be caused by a damaged network driver. To launch the Device Manager, press Window+R and type ‘devmgmt.msc’.
Find your Wireless Network Adapter by expanding Network Adapters. It should be suffixed with ‘Wireless Network Adapter’ regardless of whatever brand you have. Right-click the network adapter and choose the ‘Update drivers’ option from the context menu.
Now you have two choices. The driver may be updated manually or automatically (online). Use an Ethernet wire to connect your PC to the router. You should be able to connect without issue if there is no problem with the router or internet connection. When you’re connected, choose “Search automatically for updated driver software,” and Windows will locate and install the appropriate driver for you.
If you can’t connect, you’ll have to manually download the latest driver from the manufacturer’s website and transfer it to your PC using another internet-connected device. Use the “Browse my computer for driver software” option to manually install the driver software after you have the most recent driver.
10. Restart the router
This solution is capable of resolving any router-related issue. To forcibly reset any new modifications that may be causing the problem, you may reset the router to factory settings. This means you’ll need to re-password secure your router and adjust the basic settings to suit your requirements.
Although you may reset the router via its settings, pressing the actual reset button on the router is a more convenient option. The reset button is typically buried in a little hole, so you’ll have to look closely at the router to locate it. Once you’ve located it, push the button inside with a paper clip or a mobile SIM tray opener for 5-15 seconds, or until all the lights flash and the router restarts. When the router restarts, you should be able to connect to the internet.
11. Reset Your Internet Connection
“Network Reset,” as the name implies, disables and then reinstalls the network adapter, as well as restoring the settings of other networking components. Windows will forget about your Ethernet, Wi-Fi, and VPN connections, among other things. As a result, restarting your network should only be used as a last option.
To do so on Windows, go to the Start Menu and search for Network Reset.
A new window will appear, alerting you about the consequences of resetting your network. To proceed, click the “Reset now” option and restart your computer.
12. Contact your Internet Service Provider
Finally, it is your Internet Service Provider’s responsibility to guarantee that you are always connected to the internet, particularly if they supplied the router and modem. If none of the previous suggestions worked, contact your ISP and explain the situation in detail. They should be able to offer troubleshooting information over the phone. If they are unable to resolve the issue over the phone, you may request that an agent physically examine the device.